Privacy Policy

LAST UPDATED: June 23, 2020


1. Introduction

For users in the European Union, the data controller pursuant to the General Data Protection Directive (“GDPR”) in respect of any Personal Information (as defined below) that you submit to us via the Website (or otherwise) is Cloud Imperium Games, Limited a company registered in England and Wales (company number: 8703814) and located at Freedom House, Church Street, Wilmslow, Cheshire, SK9 1AX, United Kingdom (“CIG”, “we”, “us”, “our”). The Personal Information you submit to us via the Website (or otherwise) will be processed by us or by data processors appointed by us to undertake processing on our behalf.

CIG respects your privacy rights and recognizes the importance of protecting the information collected about you. We have adopted this Privacy Policy to explain how we collect, use and store your personal and non-personal information as set forth in the GDPR, and other regulations applicable outside of the EU.

If you want to know what Personal Information or Non-Personal Information we hold about you or if you have any other queries in relation to this Privacy Policy, please contact us by emailing us at We will require you to verify your identity before releasing any information to you.

2. What Is Personal and Non-Personal Information?

Personal Information” is information that we may collect from you that identifies you, or which, in conjunction with other information that is in our possession, or is likely to come into our possession, may be used by us to identify you.

Non-Personal Information”, is information that we have collected from you which cannot be used by us to identify you.

3. Which Data Does CIG Collect and Use at Which Stage?

3.1 Use Of Our Website

If you access or use our Website we may collect the following Non-Personal Information:

  • IP address
  • name of requested file
  • operating system
  • browser type and settings
  • time of access

CIG also may maintain log files which contain IP addresses. An IP address is a numeric address that may be assigned to your computer by your Internet Service Provider and can, in certain circumstances, amount to Personal Information. In general, we use log files to monitor traffic on our Website and to troubleshoot technical problems. In the event of user abuse of our Website, however, we may block certain IP addresses on the legal basis of art. 6 (1) lit. f GDPR. We further use the IP address to distinguish whether you are a US or non-US-customer and show the Terms-of-Services and the Data Privacy Policy appropriately also on the legal basis of art. 6 (1) lit. b GDPR.

We use the information set out in this Section 3.1 to optimize your experience of the CIG Services. The collection of the information set out in this Section 3.1 is mandatory. CIG is not able to properly provide you with the CIG Services without this basic information acc. to Art. 6 (1) lit. f GDPR.

3.3 Cookies

We use cookies to ensure that you get the most out of the RSI Services. Cookies are small text files that are applied to your Internet enabled device by websites. Cookies allow us to store and then retrieve information on your computer about your visit to our Website (e.g. when you accessed the Website). We may use cookies to deliver content specific to your interest and to monitor Website usage or to simplify your visits to the RSI Services (for example, by remembering your login details). The cookie register includes all information about the cookies we use, including the category of the cookie (necessary, preferences, statistics, marketing), the name of the cookie, the provider of the cookie, the purpose of the cookie, the expiry of the cookie (deletion of data) and the type of the cookie.

3.2 Applying for Jobs

If you apply for a job on the Website, in addition to the information we collect under Section 3.1 and 3.2 mentioned above we may also collect the following Personal Information (not all of these data being mandatory):

  • personal master data; e.g. name, birth date, postal address
  • contact details; e.g. telephone number, e-mail address
  • content of your application documents
  • provide link to your online portfolio/showreel if applicable
  • if you are eligible to work in the EU
  • if you are already part of the Star Citizen Community
  • your salary expectations
  • if you are engaged in any form of entertainment and/ or online gaming media
  • where you found the job advertisement
  • notice period of the current employment agreement
  • passport validity
  • name and agency of your recruitment agent if applicable

If you apply for a job the Personal Information that you transfer to us will be stored for consideration and reference purposes for a period of twenty four (24) months from the point of your last profile update. If your profile is not updated within a twelve (12) month period, your profile and any applications will be permanently deleted from our database unless we contact you via email and you update your profile.

If you are hired as an employee your Personal Information will be subject to the employment agreement and its related guidelines and policies and this policy will cease to apply.

We collect your personal data to perform pre-contractual measures or enter into a contract and our legitimate interests (including proving prior contracts towards recruitment agencies and the optimization of the application process).

4. Will CIG Share My Information with Third Parties?

Other than as expressly set out in this Privacy Policy, CIG will never share your Personal Information with third parties without your consent. CIG may share your Personal Information with:

  • any of our affiliated companies including Cloud Imperium UK Ltd., Roberts Space Industries International Limited, Cloud Imperium US, LLC, Cloud Imperium Games, LLC, Cloud Imperium Games Texas, LLC and Roberts Space Industries, LLC (individually and collectively “CIG Group”);
  • third party service providers under our control and monitoring (“Data Processors” under the GDPR) where such disclosure is necessary or helpful to enable us to provide you with the Website and related services. Such third parties are contractually bound to process your Personal Information and/or Non-Personal Information under the same restrictions as are set forth in this Privacy Policy.;
  • any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or otherwise (such as law enforcement authorities);
  • any authority to which we are obliged by law to disclose your Personal Information and Non-Personal Information.

5. How Does CIG Protect Your Personal Information?

The security of your personal information is important to us. We follow all relevant regulations, including the GDPR, where applicable, to protect the Personal Information submitted to us, both during transmission and in storage. For users in the European Union the Personal Information that you provide to us will be collected and processed by us or by our Data Processors pursuant to Art. 28 GDPR. We have implemented physical, electronic and managerial procedures in order to help safeguard and prevent unauthorized access, use, alteration, modification and/or disclosure of your Personal Information.

Your Personal Information will be stored on servers which may be owned by third parties and/or their respective affiliates all of which are for purposes of data protection under contractual control by us and/or CIG pursuant to all applicable rules, including Sec. 28 GDPR. Any Personal Information that you provide to us in accordance with this Privacy Policy will be adequately protected by this Privacy Policy and our contracts with our Data Processors.

If you have any questions about security on our Website, please contact us at

6. Review, Correction and Deletion Of Your Information

You can correct, update or delete your Personal Information at any time by contacting us at We will be happy to review, update or remove information as appropriate. We will require you to verify your identity before releasing any information to you.

7. Third Party Sites

We operate some social media channels at various social networks. Except for the embedded contents described above, all references to our social media profiles are integrated by placing a link. We do not use plugins which transfer personal data to third parties without your active involvement. A transfer only takes place by clicking on the link. If you visit one of our profiles, the data protection policy of the respective social network applies. Your respective rights and setting options to protect your privacy in the social networks can be found in the providers' data protection information.

In cases where we might have influence on the processing of personal data on social networks, which might be a joint control pursuant to Art. 26 GDPR, the respective social network has published the main contents of an arrangement within its data privacy policy or its terms and conditions.

We operate social media channels on the following networks:

Social Media Network Link to the respective Data privacy Policy

8. Information on your Rights

In addition to the rights mentioned before you have the right

  • to request that we delete personal data relevant to you without delay if one of the reasons specified in Art. 17 of the GDPR applies. Unfortunately, we may not delete data that is subject to a legal retention period. If you would prefer that we never collect data from you or never contact you again in the future, we shall store such relevant contact details in a blacklist.
  • to revoke any consent given by you with future effect and without any negative consequences for you.
  • to request from us that processing be restricted if one of the prerequisites listed in Art. 18 of the GDPR is provided.
  • to object at any time to the processing of personal data relevant to you on grounds relating to your particular situation. We shall no longer process personal data in the event of an objection, unless we can demonstrate compelling legitimate grounds to do so, which override your interests, rights and freedoms, or such processing is required for the establishment, exercise or defense of legal claims (Art. 21 of the GDPR).
  • to request that the data relevant to you be issued in a commonly used electronic and machine-readable format. This also covers the issuance (if possible) to another responsible party specified by you directly. (Art. 20 of the GDPR)
  • without prejudice to another administrative or judicial remedy and if you believe that the processing of your personal data is in breach of the GDPR, to file a complaint with our data protection officer:
  • to assert claims vis-à-vis the supervisory authority in the member state of your place of stay, your place of work or the location where the alleged violation took place.

9. Contact Information

If you have questions or concerns regarding this statement, you may contact us using the following contact information:

For users in the United States:

Cloud Imperium Games, LLC

12322 Exposition Blvd.

Los Angeles

California 90064


For users outside the United States:

Cloud Imperium Games, Limited

Freedom House

Church Street



United Kingdom